While we make every effort to complete LPRCs in a timely matter, we are unable to provide an exact processing time. Processing times can vary depending on a variety of factors.

Your completed document will be mailed to your personal home address that you provided on your application.

No, a Local Police Record Check (LPRC) document is required for record suspension applications and is different from a Police Information Check (PIC).

The Police Service cannot access or reset passwords. Use “Forgot Password?” on the Secure Login page or the top right of the Police Solutions website.

To reset your password, you must know your:

• User Name
• Email Address
• Answer to one of your chosen Security Questions

NOTE: Keep your original registration email for future access.

(If you cannot reset your password, you must create a new account with a different email address.)

Multiple sites exist (e.g., standard PIC, Volunteer Alberta PIC).

• Accounts are not linked between sites.
• You must register a separate account for each site you use.

Here are some account tips:

• Search your inbox for your original Police Solutions registration email (contains your Username and Security Question details).
• Confirm you’re using the correct website link from your registration email. Each site requires a separate account.
• When resetting your password, enter your Security Question answers EXACTLY as originally registered (Answers are case sensitive).
• Do not use auto fill. Manually type your Username, Password, and Security Question answers.
• For online accounts, your 2 step verification code must be used within 5 minutes. This code is not your password.
• Try a different device or browser.
• If you still cannot access your account and need a new check, create a new account with a different email address.

The authentication process requires an established Canadian credit history (e.g., credit cards, loans, cell phone accounts, chequing accounts, car loans). Questions are generated from your TransUnion credit file.

Authentication may fail due to:

• Incorrect answers
• No or limited credit history
• Being new to Canada
• Navigating away from the page or session timeout
• Not answering timed questions quickly enough

Authentication failures can indicate that your credit file needs updating. Contact TransUnion if you believe your information is inaccurate. To review or correct your credit file, request your personal credit report from TransUnion:

• Phone: 1 800 663 9980
• Website: www.transunion.ca

They can explain any information after verifying your identity.

Should you fail the online authentication you will be required to upload 2 pieces of ID for manual authentication – please monitor your email for messages from [email protected].

Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account. Please note we have multiple sites and if you have registered in one and require a different kind of check you will need to register a separate account on each site.

You can download a copy of the receipt by logging into your account. Click on the #5 Shield (Payment Shield).

Please make your choice carefully as we do not provide refunds or exchanges for applications submitted in error. A Local Police Record check is for individuals applying for a Record Suspension also known as a Pardon of criminal records ONLY.