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Calgary Police Service
Local Police Record Check
ISC: Protected B

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FAQ

Questions regarding the Record Suspension Application process are addressed on the Parole Board of Canada website: https://www.canada.ca/en/parole-board/services/record-suspensions.html
  1. Processing Time: How long does it take to process a Local Police Records Check (LPRC)?
  2. How will I receive my Local Police Records Check (LPRC) document?
  3. Local Police Record Check: I need to complete a Local Police Record Check for record suspension (pardon) application, is it the same as PIC?
  4. I can’t remember my password, what can I do?
  5. I can’t access my account, what can I do?
  6. Why did I fail the authentication process?
  7. I forgot my username for my account, what can I do?
  8. How do I get a copy of my receipt?
  9. What if I choose the wrong type of police check?


  1. Processing Time: How long does it take to process a Local Police Records Check (LPRC)?


    While we make every effort to complete LPRCs in a timely matter, we are unable to provide an exact processing time. Processing times can vary depending on a variety of factors.

  2. How will I receive my Local Police Records Check (LPRC) document?


    Your completed document will be mailed to your personal home address that you provided on your application.

  3. Local Police Record Check: I need to complete a Local Police Record Check for record suspension (pardon) application, is it the same as PIC?


    No, a Local Police Record Check (LPRC) document is required for record suspension applications and is different from a Police Information Check (PIC).

  4. I can’t remember my password, what can I do?


    The Police Service cannot access or reset passwords. Use “Forgot Password?” on the Secure Login page or the top right of the Police Solutions website.

    To reset your password, you must know your:
    • User Name
    • Email Address
    • Answer to one of your chosen Security Questions

    NOTE: Keep your original registration email for future access.

    (If you cannot reset your password, you must create a new account with a different email address.)

    Multiple sites exist (e.g., standard PIC, Volunteer Alberta PIC).
    • Accounts are not linked between sites.
    • You must register a separate account for each site you use.

  5. I can’t access my account, what can I do?


    Here are some account tips:
    • Search your inbox for your original Police Solutions registration email (contains your Username and Security Question details).
    • Confirm you’re using the correct website link from your registration email. Each site requires a separate account.
    • When resetting your password, enter your Security Question answers EXACTLY as originally registered (Answers are case sensitive).
    • Do not use auto fill. Manually type your Username, Password, and Security Question answers.
    • For online accounts, your 2 step verification code must be used within 5 minutes. This code is not your password.
    • Try a different device or browser.
    • If you still cannot access your account and need a new check, create a new account with a different email address.

  6. Why did I fail the authentication process?


    The authentication process requires an established Canadian credit history (e.g., credit cards, loans, cell phone accounts, chequing accounts, car loans). Questions are generated from your TransUnion credit file.

    Authentication may fail due to:
    • Incorrect answers
    • No or limited credit history
    • Being new to Canada
    • Navigating away from the page or session timeout
    • Not answering timed questions quickly enough

    Authentication failures can indicate that your credit file needs updating. Contact TransUnion if you believe your information is inaccurate. To review or correct your credit file, request your personal credit report from TransUnion:
    They can explain any information after verifying your identity.

    Should you fail the online authentication you will be required to upload 2 pieces of ID for manual authentication – please monitor your email for messages from [email protected].

  7. I forgot my username for my account, what can I do?


    Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account. Please note we have multiple sites and if you have registered in one and require a different kind of check you will need to register a separate account on each site.

  8. How do I get a copy of my receipt?


    You can download a copy of the receipt by logging into your account. Click on the #5 Shield (Payment Shield).

  9. What if I choose the wrong type of police check?


    Please make your choice carefully as we do not provide refunds or exchanges for applications submitted in error. A Local Police Record check is for individuals applying for a Record Suspension also known as a Pardon of criminal records ONLY.