While we make every effort to complete PICs in a timely matter, we are unable to provide an exact processing time. Processing times can vary depending on a variety of factors: whether any follow up with another police service is required, files need to be reviewed, fingerprinting needs to be completed, or the volume of PICs received.

No - a Local Police Record Check for a Record Suspension (pardon) is not the same as a Police Information Check (PIC). A Local Police Record Check (LPRC) for a Record Suspension is a specific requirement set by the Parole Board of Canada (PBC) as part of the federal application process. Please click here for more information on LPRCs.

The Police Service cannot access or reset passwords. Use “Forgot Password?” on the Secure Login page or the top right of the Police Solutions website.

To reset your password, you must know your:

• User Name
• Email Address
• Answer to one of your chosen Security Questions

NOTE: Keep your original registration email for future access.

(If you cannot reset your password, you must create a new account with a different email address.)

Multiple sites exist (e.g., standard PIC, Volunteer Alberta PIC).

• Accounts are not linked between sites.
• You must register a separate account for each site you use.

Here are some account tips:

• Search your inbox for your original Police Solutions registration email (contains your Username and Security Question details).
• Confirm you’re using the correct website link from your registration email. Each site requires a separate account.
• When resetting your password, enter your Security Question answers EXACTLY as originally registered (Answers are case sensitive).
• Do not use auto fill. Manually type your Username, Password, and Security Question answers.
• For online accounts, your 2 step verification code must be used within 5 minutes. This code is not your password.
• Try a different device or browser.
• If you still cannot access your account and need a new check, create a new account with a different email address.

The authentication process requires an established Canadian credit history (e.g., credit cards, loans, cell phone accounts, chequing accounts, car loans). Questions are generated from your TransUnion credit file.

Authentication may fail due to:

• Incorrect answers
• No or limited credit history
• Being new to Canada
• Navigating away from the page or session timeout
• Not answering timed questions quickly enough

Authentication failures can indicate that your credit file needs updating. Contact TransUnion if you believe your information is inaccurate. To review or correct your credit file, request your personal credit report from TransUnion:

• Phone: 1 800 663 9980
• Website: www.transunion.ca

They can explain any information after verifying your identity.

Should you fail the online authentication you will be required to upload 2 pieces of ID for manual authentication – please monitor your email for messages from [email protected].

Your Police Information Certificate is only available in the system for 90 days from the date it was completed. Police Information Checks are a picture in time and have the potential to change in the future. To maintain a balance between convenience and public safety the results will only be available for 90 days.

We recommend you download and save a copy so you can continue to access it after it is no longer available in the system.

Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account. Please note we have multiple sites and if you have registered in one and require a different kind of check you will need to register a separate account on each site.

You can download a copy of the receipt by logging into your account. Click on the #5 Shield (Payment Shield).

Police information checks are only valid on the day they are issued. The police do not determine an expiry date; it is up to the agency/employer to decide how long they are willing to accept a police information check.

We stress that you make your choice carefully as we do not provide refunds or exchanges. If you are in doubt, the agency/employer should be able to tell you what type of police information check they require for the position.

The Police Information Check requires a reason when applying for a check. Applications for personal reasons will not be processed and refunds will not be provided.

Yes, your criminal record will show on your result letter. During the application process, you can fill out a “Self-Declaration form” – this is where you will be able to list your criminal convictions, pending charges etc. Once your police information check is processed, we will confirm the information you provided on your self declaration form and send your letter to your mailing address. The onus is on you to share this letter with the agency.

If you choose not to fill out the Self Declaration form, you will receive an email requesting you to set up an appointment and attend the Westwinds location to obtain your Police Information Check results letter.

No, if you require a Vulnerable Sector search you must request it from your local police in the jurisdiction where you currently reside.

No, our site is accessible only in Canada. For instructions for previous residents to obtain a police check from outside of Canada please click here.