NOTICE: As of October 29th, 2018 - Despite the rolling Canada Post Delivery interruption, all completed record checks will be mailed out to the applicants. Only those who received a notification to pick up will require to attend the London Police Service. Pick up hours are Monday to Friday 7:00 am to 7:00 pm (excluding statutory holidays). Please bring one (1) piece of government identification with photo. Only the applicant can pick up their record check.
Welcome to the London Police Service's new online process for persons needing a police record check for volunteer, student or employment purposes. This system allows you to apply for a police record check 24 hours a day without having to attend our facility. All aspects of the process - including verification of your identification, and fee payment - are handled electronically. If there are no concerns or follow-up required, your record check documents will be mailed to you in a confidential envelope.
If you require a record check for any other reason such as: Rental Contract, Immigration, Visa, Border Crossing or Foreign Travel please contact the Commissionaires (Great Lakes) office located at 1730 Dundas Street, London, (519) 433-6763 ext. 224 to obtain a fingerprint based Certified Criminal Record Check.
Please note: You must be a current resident of the City of London in order to apply through this Police Service.
You cannot apply on behalf of another person. The questions used to verify who you are will be created from the information in your credit file. Questions are timed to ensure a prompt response and to enhance security and privacy. It is a criminal offence to apply for a record check on behalf of another person.
This process is intended for persons living and working in Canada. If you are living/working outside Canada, you should obtain a police check from the RCMP through the submission of fingerprints. Click here for details.
NOTE: We do not recommend that you attempt to use this system if you:
Have lived in Canada for less than one (1) year, and/or;
Are under the age of twenty-one (21) years, and/or;
Have no established personal credit history - i.e. no credit cards, bank loans, mortgage, etc. - that is required in order to authenticate your ID using EIV
Please be aware of these requirements before creating an account. If you fail to authenticate your ID, you will be required to attend our offices in person with two pieces of ID.
There are three levels of record checks available. The type of position you are applying for will determine which type of check you will require. In all cases you should consult with the agency, organization or employer that requires you to obtain a record check to determine which one is needed.
Persons requiring a record check for the purposes of a Non-Parental Custody application cannot use this online screening process. You must attend the London Police Service Headquarters in person to submit your application.
The London Police Service Headquarters is located at 601 Dundas Street, London. If the above is the reason for your police check, you must attend our office between 8:30am and 4:00pm on Monday to Friday. The Records Screening Unit of the London Police Service is closed on weekends and holidays.
A police record check is current as of the date it is completed. It is your employer/prospective employer or organization's function to determine if the record check is current enough to be accepted for the position applied for. The London Police Services Board, its officers, agents and employees, shall have no responsibility or obligation to make such a determination.
Incomplete applications (i.e. no identification provided, authentication aborted / failed / not completed or further information requested) and applications requiring in-person attendance will remain in the processing queue for no more than ninety (90) days from the time of initial application. Fees are non-refundable and incomplete applications will be considered 'abandoned', and removed from the processing queue after ninety (90) days.
The London Police Service will return the results of the check by mail to the applicant only. We will not mail the results to a third-party organization or employer under any circumstances.
